Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, deposits, withdrawals, or when contacting customer support. This can include details such as name, date of birth, email address, contact information, and payment-related data necessary to provide our services.

Additional information may be collected if you participate in promotions, respond to surveys, or communicate with us for any reason. We only request information that is relevant to the activity being undertaken.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our site or use our platform. This can include your IP address, browser type, device identifiers, operating system, pages viewed, time spent on the site, and general location data derived from your IP address.

Such information helps us understand how our services are used and allows us to improve the overall player experience.

How Information Is Used

Information collected by Winshark Casino may be used to create and manage your account, process transactions, provide customer support, and deliver the gaming services you request. We may also use it to personalise your experience, maintain the security of our platform, and comply with legal and regulatory obligations.

Usage data helps us analyse trends, improve website functionality, and develop new features that better serve our players. Marketing communications may be sent where permitted, with options for you to manage your preferences.

Data Sharing

Information may be shared with service providers where necessary to support our operations, such as payment processing, identity verification, customer support, and website hosting. These parties are expected to maintain appropriate protections for the data they process on our behalf.

We may also disclose information if required to do so by law, to protect our rights, or in response to valid legal requests. Apart from these situations, we do not sell or rent personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enable certain features, remember your preferences, analyse site traffic, and improve user experience. These technologies may collect information about how you interact with our platform.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website and the services we can provide.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected, to meet legal obligations, or to resolve disputes. Once no longer needed, we take steps to securely delete or anonymise the information.

Retention periods vary depending on the type of data and the purposes for which it is processed. Account-related information may be kept longer where required for regulatory compliance in the online gaming industry.

Data Security

We implement reasonable organisational and technical measures to protect personal information from unauthorised access, misuse, loss, or alteration. These measures are reviewed periodically to maintain their effectiveness.

While we strive to protect your data, no system can guarantee complete security. You are encouraged to use strong passwords and keep your account details confidential.

User Privacy Requests

Users may contact support regarding privacy-related requests, including access to their personal data, correction of inaccurate information, or requests to restrict processing. We will respond to such requests in accordance with applicable requirements.

For any questions about how your information is handled, please reach out to our customer support team. We aim to address privacy concerns promptly and transparently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. The revised version will be posted on this page with an updated effective date.

Continued use of our services after any changes indicates acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.